Terms of Use

Order Cancellation, Returns & Refunds Policy

Order Cancellation

If you wish to cancel your order, please email hello@essenceyogi.store as soon as possible.

Within 24 hours of purchase: Orders cancelled within 24 hours of purchase are eligible for a full refund, provided the order has not already shipped.

After 24 hours, before shipment: If your order has not yet shipped, cancellation may be approved subject to a 10% cancellation fee.

After shipment: Once an order has shipped, it cannot be cancelled. Please refer to our Returns Policy for information on returning eligible items.

Please note that cancellation requests are not guaranteed until confirmed by our customer service team. All cancellations and applicable fees are subject to mandatory consumer protection laws.

30-Day Return Guarantee

We want you to be happy with your purchase. If you are not satisfied with your items, you may request a return or exchange within 30 days of receiving your order, subject to the conditions outlined below.

To initiate a return or exchange, email hello@essenceyogi.store before sending any items back. Our team will review your request and provide further instructions.

Items must meet the return eligibility requirements below. Return requests submitted outside the 30-day period may not be accepted, except where otherwise required by law.

Return & Exchange Conditions

To be eligible for a return or exchange, items must be:

• Unworn, unused, and unwashed.
• In new and resalable condition.
• Returned with their original packaging and included contents, where applicable.

Fabric samples may be excluded from the return package when the entire order is returned for a refund.

Returns that do not meet these conditions may be refused, subject to applicable consumer protection laws.

Return shipping costs: Customers are responsible for return shipping costs unless the return is due to an error on our part, a defective or incorrect item, or applicable law requires otherwise.

Prior authorization required: Please contact us and receive return approval and instructions before sending your package. Unauthorized returns may be refused or delayed.

Cash on delivery (COD): We do not accept return packages sent using cash-on-delivery shipping services.

How to Request a Return or Exchange

Please follow these steps:

• Submit your request: Email hello@essenceyogi.store with your order number and the reason for your return or exchange.
• Receive approval: Our customer service team will review your request and respond, typically within one business day.
• Receive return instructions: If approved, we will provide the return address and shipping instructions.
• Ship your return: Package the eligible items securely and send them using a trackable shipping service.
• Provide tracking information: Email us your return tracking number and shipping confirmation so we can monitor the shipment.
• Receive your refund or exchange: Once we receive and inspect the returned items, we will process the approved refund or exchange.

Please retain your shipping receipt and tracking information until your return has been completed. If tracking information is unavailable, contact us so we can advise you on the next steps.

For international returns, please follow the shipping and customs instructions provided by our team. Accurate customs declarations are important to help prevent unnecessary delays, fees, or delivery issues.

Refund Processing

Once your returned items have been received and inspected, we will notify you of the outcome.

Approved refunds will generally be processed within 5 business days of receipt and inspection of the returned package. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Refunds will be issued to the original payment method unless otherwise required by law or agreed upon.

Original shipping charges, return shipping costs, and any other deductions will be handled in accordance with this policy and applicable law.

International Orders: Customs Duties & Refused Shipments

International orders may be subject to customs duties, import taxes, tariffs, and carrier handling or clearance fees payable upon delivery, unless these charges are expressly included or collected at checkout. These charges are the customer's responsibility where applicable.

If a customer refuses delivery, declines to pay applicable import charges, or fails to complete customs clearance or collect a shipment, the shipment may be returned to us, held by the carrier or customs authorities, or deemed abandoned.

If a shipment is returned to us following refusal or failure to collect, any refund will be assessed in accordance with our policies and applicable law. Where legally permitted, we may deduct reasonable, documented costs directly arising from the refused or unclaimed shipment, including return shipping and non-refundable carrier or customs fees incurred by us.

If a shipment is abandoned, destroyed, or otherwise unrecoverable, any applicable refund obligations will be assessed in accordance with applicable law.

Refusing delivery does not automatically entitle a customer to a full refund, nor does it automatically eliminate any refund rights available under applicable law. Customers are encouraged to contact us before refusing delivery to discuss available options.

Contact Us

For questions about order cancellations, returns, exchanges, or refunds, please contact:

Email: hello@essenceyogi.store